Shipping policy

Shipping Policy

Free Shipping on All Orders

At eNala, we offer free shipping on all orders across South Africa — no minimum spend required.

Delivery Timeframes

All orders are processed within 1–3 business days. Once dispatched, please allow 7–15 business days for delivery to your address. Delivery times may vary depending on your location and any unforeseen delays with the courier.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow your order every step of the way.

Important Notes

• Orders are shipped from our international suppliers to ensure you get the best quality products at the best prices.
• Business days exclude weekends and South African public holidays.
• Delays may occasionally occur during peak periods or due to customs processing.

Questions About Your Order?

If you have any concerns about your delivery, please contact us via our [Contact page] and we'll assist you promptly.

eNala operates in accordance with the Consumer Protection Act No. 68 of 2008 and the Electronic Communications and Transactions Act No. 25 of 2002.