Shipping policy

Shipping Policy

Standard Shipping — R99 We charge a flat rate of R99 for all orders under R800. Orders are processed within 1–3 business days and delivered within 10–20 business days depending on your location within South Africa.

Free Shipping — Orders R800 and above Enjoy free standard shipping on all orders of R800 or more. Free shipping is automatically applied at checkout — no code needed.

Order Processing Orders are processed on business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed.

Delivery Times Products are dispatched from international suppliers and delivered directly to your door in South Africa. Please allow the full 10–20 business days before contacting us about a delayed order. Estimated delivery windows are also shown on each product page.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. Please keep this tracking number safe — you will need it to track your delivery and to reference it when making any shipping or delivery enquiries with us.

Failed Delivery Attempts If a delivery attempt is unsuccessful (e.g. no one is available to receive the parcel), the courier may return the parcel to a depot. Any re-delivery fees incurred will be the responsibility of the buyer.

Damaged Goods If your order arrives damaged, please contact us within 48 hours of delivery at enala.store@gmail.com with your order number and clear photos of the damage. We will do our best to resolve the issue promptly.

Lost or Stolen Parcels Once tracking confirms your order as "delivered", eNala's responsibility for the parcel ends. If your parcel is lost or stolen after delivery confirmation, please contact the courier directly using your tracking number.

Incorrect Address Please ensure your delivery address is correct at checkout. We cannot redirect parcels once dispatched. eNala is not liable for orders lost due to an incorrect address provided by the buyer.

Out of Stock / Supplier Delays In the rare event that an item becomes unavailable after your order is placed, we will notify you via email and offer a full refund or the option to wait for restocking.

PO Box Deliveries We are unable to deliver to PO Boxes. Please provide a physical street address at checkout.

Customs & Import Duties Products are shipped from international suppliers. In rare cases, orders may be subject to customs inspection upon arrival in South Africa. Any applicable customs duties or import taxes are the sole responsibility of the buyer. eNala has no control over customs processes, timelines, or fees.

Shipping Enquiries For any shipping-related questions, please contact us at enala.store@gmail.com and include your order number and tracking number in your message. This helps us resolve your query as quickly as possible.